Help Center
Find answers to common questions and get the support you need
Getting Started
Learn how to use EduLib effectively
Account & Billing
Manage your account and payments
Technical Support
Get help with technical issues
Frequently Asked Questions
To download resources, you need to have sufficient download credits. Each download costs 25 credits. You can purchase credits through your account dashboard or earn them by uploading quality resources.
To upload resources, go to the "Upload Resource" section in your dashboard. Fill in the required information including title, description, subject, and class level. Upload your file (max 100MB) and submit for review.
You can earn credits by uploading quality resources that get downloaded by other users. You earn 10 credits for each download of your resources. You can also earn through referrals and other promotional activities.
We support various file types including PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX, images (JPG, PNG, GIF), and videos (MP4, AVI). Maximum file size is 100MB per upload.
You can withdraw your earnings through the withdrawal section in your dashboard. Minimum withdrawal amount is 10,000 UGX. Withdrawals are processed within 24-48 hours to your mobile money account.
You can contact our support team through the Contact Us page, email us at support@edulib.com, or call us at +256 700 000 000. We typically respond within 24 hours.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.