Privacy Policy
Last updated: October 16, 2025
1. Introduction
At EduAid Resources Hub ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email, phone)
- Educational background and qualifications
- Payment information for transactions
- Profile information and preferences
- Communication history with our support team
2.2 Usage Information
We automatically collect certain information about your use of our Service:
- IP address and location information
- Browser type and version
- Pages visited and time spent on our site
- Device information and operating system
- Referral sources and search terms
2.3 Content Information
When you upload content to our platform, we collect:
- Educational materials and resources
- Metadata associated with uploaded content
- Usage statistics and download information
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide and maintain our educational platform
- User Management: To create and manage user accounts
- Content Moderation: To review and approve educational content
- Payment Processing: To process transactions and handle withdrawals
- Communication: To send important updates and notifications
- Analytics: To improve our services and user experience
- Legal Compliance: To comply with applicable laws and regulations
- Security: To protect against fraud and unauthorized access
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, such as payment processors, cloud hosting services, and analytics providers.
4.2 Legal Requirements
We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4.4 With Your Consent
We may share information with your explicit consent for specific purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure payment processing systems
- Regular security audits and updates
- Access controls and authentication systems
- Regular backups and disaster recovery procedures
6. Your Rights
You have the following rights regarding your personal information:
Access Rights
- Request access to your personal data
- Receive a copy of your information
- Know how your data is being used
Control Rights
- Correct inaccurate information
- Request deletion of your data
- Object to data processing
- Withdraw consent
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our cookie practices, please see our Cookie Policy.
8. Children's Privacy
Our Service is designed for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For users under 18, we recommend parental guidance when using our educational platform.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Uganda. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
10. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. This includes:
- Account Data: Retained while your account is active
- Educational Content: Retained as long as the content is useful
- Payment Records: Retained for 7 years for tax and legal purposes
- Communication Records: Retained for 3 years
11. Third-Party Services
Our platform integrates with third-party services including payment processors and cloud storage providers. These services have their own privacy policies, and we encourage you to review them.
Our Third-Party Partners:
- Mobile Money providers (MTN, Airtel)
- Card payment processors
- Cloud hosting services
- Analytics and performance monitoring tools
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We recommend checking this page periodically for any updates. Your continued use of our Service after any modifications indicates your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@eduaiding.com
Phone: +256 742 743 431
WhatsApp: +256 742 743 431
Address: Kampala, Uganda
By using EduAid Resources Hub, you consent to the collection and use of your information as outlined in this Privacy Policy. You can withdraw your consent at any time by contacting us.